1.- Description of the service

TANNGO.SHOP is a web portal for the retail sale of clothing and accessories through this web portal.

2.- Acceptance of the General Contracting Conditions

If you wish to be User of the services and buyer of the articles of TANNGO.SHOP, you must read and accept our General Conditions of Contract, as well as our Legal Notice and Cookies Policy. Any request for services will automatically imply acceptance of the current General Conditions of the Contract.

These General Conditions are subject to the provisions of Law 7/19988, of April 13, on General Contracting Conditions, to Law 26/1984, of July 19, General for the Defense of Consumers and Users, to Royal Decree 1906/1999, of December 17, 1999, by which the Telephone or Electronic Contracts are regulated with general conditions, the Organic Law 15/1999, of December 13, of Protection of Data of a Personal Nature, Law 7 / 1996, of January 15 of Retail Trade Regulation, and of Law 34/2002 of July 11, on Services of the Information Society and Electronic Commerce.

TANNGO.SHOP may modify the General Conditions by notifying the Clients sufficiently in advance, in order to improve the services offered through our website. By means of the modification of the General Conditions exposed in the web, it will be understood as fulfilled said duty of notification. TANNGO.SHOP reserves the right to terminate or modify, according to its will, all or part of the services offered. This will not give right to any compensation of the users of said services. In any case, before contracting the services, the General Conditions will be consulted.

If any clause included in these General Conditions is declared, totally or partially, null or ineffective, such nullity or inefficacy will affect only said provision or the part of it that is null or ineffective, subsisting the General Conditions in everything else, having such provision, or the part of it that is affected, by not putting.

3.- Data to be taken into account for compliance with Law 34/2002 on Services of the Information Society

The site www.tanngo.shop belongs to ANAÏS TANNOUS GONZÁLEZ (onwards TANNGO) provided with NIF 47961740-R and with registered office at Calle Casanova 191, Local 2, 08036, Barcelona.

For any questions or clarification, the user can contact our customer service by writing to hello@tanngo.shop

4.- Need to Register

To use TANNGO services or purchase your items, you no need to be registered.

The subscription to news and information via email is not mandatory to proceed with the purchase of an item or personalization service.

Registering as a user in the portal www.tanngo.shop does not have any associated costs. The registration is revocable, which is why the Registered User may unsubscribe at any time, through the contact email hello@tanngo.com. Once it has been removed, the user will not receive any information or promotion from TANNGO.

Anonymous records or a false email address are not allowed. The user, at the time of registration in the Registry, declares that he is of legal age (18 years old) and that he has the necessary legal capacity to contract and make use of the services offered by TANNGO.

The user assumes all responsibility for the secret password that he chooses. TANGO does not assume any responsibility in cases of use of the password by other persons to which the user authorizes, nor will it be responsible for the damages resulting from unauthorized use. The client must immediately report any unauthorized use of its key that it can detect.

5.- Prices

The sale prices of the products offered are indicated on the website in the section of rates of the description of each of the items that can be seen in the portal.

The prices are expressed in euros.

TANNGO markets its catalog worldwide, but since the European market is the main one, public prices are shown with VAT.

The prices that, in each moment, are presented in the web will be those applied in the orders made in that moment. However, TANNGO may modify its prices at any time, being informed prior to the request for services, through publication on the website and, in any case, for orders subsequent to the date on which the change occurs.

The price of the items will be the one indicated on our website, except in case of manifest error. Given that, depending on circumstances, errors may occur, if we find an error in the price of any of the items ordered in an order, the customer will be informed as soon as possible, giving you the option to reconfirm your order with the correct price or if you do not want to cancel it without any cost If it is impossible for us to contact said client, the order will be considered canceled and the amounts received will be reimbursed in full if it has been done. TANNGO will not be obliged under any circumstances to supply any item purchased with an incorrect lower price (even if the order has been confirmed) if the error in the price is obvious and unambiguous and having been reasonably recognized by the customer as an incorrect price.

As for custom orders, not being able to calculate the possible variants that the future user wants to order for your article, these prices can only be communicated once the TANNGO team knows in detail the complete characteristics of the order, measurements, materials and any another circumstance that the team needs to assess the price. Once this is calculated by TANNGO, the customer will be informed via email of the price to be accepted.

In all cases, TANNGO will confirm the receipt of the order and the details of the content and payment method, by sending an automatic email.

Once the order has been made, the products will be paid in full, taxes will be paid and shipping costs will be charged.

6.- Shipping costs

The shipping costs are not included in the price of the item, depending on the total price of the items and destination the shipping cost is calculated.

Here is a summary of the shipping costs:

Spain / Portugal:

Costs for purchases over € 100: FREE.
Costs for purchases under € 100:

  • Peninsula: € 4.95.
  • Balearic Islands: € 5.95.
  • Canary Islands: € 9.45 *.
  • Ceuta and Melilla: € 9.45 *.

* Shipments to the Canary Islands, Ceuta and Melilla are subject to an additional charge, customs procedures and special taxes. Shipments to the Canary Islands include freight and the corresponding export DUA. It is important to note that said shipment will be subject to the additional payment of the import DUA and the payment of the corresponding IGIC (7% of the value declared on the invoice) at the time of delivery. These and other derived customs expenses will be the buyer’s responsibility, in any case. TANNGO undertakes to carry out the procedures and prepare the necessary documentation for the corresponding customs management.

Europe * and Morocco:

Costs for purchases over € 100: FREE.
Costs for purchases under € 100: € 9.45.
* Andorra, Austria, Belgium, Germany, Denmark, Finland, France, United Kingdom, Gibraltar, Greece, Ireland, Italy, Luxembourg, Monaco, the Netherlands, Sweden, Vatican, Bulgaria, Switzerland, Cyprus, the Czech Republic, Estonia, Croatia, Hungary, Liechtenstein, Lithuania, Latvia, Malta, Norway, Poland, Romania, Slovenia, Slovakia, San Marino.

Rest of Europe and the world:

Costs for purchases over € 200: FREE.
Costs for purchases less than € 200: € 15.95.

Shipments to countries outside the EU may carry additional fees and taxes, which in any case will be the responsibility of the buyer. TANNGO undertakes to carry out the procedures and prepare the necessary documentation for customs management.

TANNGO will under no circumstances be responsible for expenses and / or charges generated at destination upon receipt of the order, if applicable, be these taxes, duties or customs expenses. TANNGO only invoices you at origin for the shipping costs to the destination address.

If the client does not assume the expenses generated at destination that the customs office of his country (or the Canary Islands) could recharge at the time of delivery, his order will be abandoned, being excluded from all responsibility in this regard TANNGO, which will not be obliged to reimburse the amount of the purchase or shipping costs.

7.- Payment method

The forms of payment that are accepted in the acquisition of TANNGO articles are:

  • Debit and credit card: Visa, Mastercard, American Express.
  • Other forms of payment: Pay Pal, Stripe, Sequra.

8.- Delivery deadlines

The delivery times of the products are calculated in business days from the confirmation of the order and payment of the same, according to the following:

Barcelona, ​​if the client requests the service: delivery on the same day as long as the order is placed before 7pm. From Monday to Friday except holidays.

Spain and the rest of Europe: 24-48 h.

Rest of the world: consult hello@tanngo.shop

The delivery time of an article is understood as the sum of the “availability” time indicated by the product plus the transit of national or international transport.

In any case, the User may consult the status of his order, to know the exact date of delivery thereof. Through the number that the shipping company provides us and that we will communicate after making the purchase, directly, on the website of the shipping company in the link that will be provided.

The delays in the orders that suppose more than 72 hours of difference with the estimated and informed term at the moment of the purchase and in the present conditions of use, will be communicated by TANNGO by email to the User.

If the date for the new delivery exceeds by more than 7 days the date initially indicated, and only if the delay is attributable to TANNGO due to lack of stock or other organizational problem, the buyer will be entitled to waive the delivery of that order with return of all amounts paid. This waiver can not be made in the case of personalized orders or when the delay arises from delivery problems unrelated to TANNGO, such as transport strikes or similar.

9.- Delivery and reception

The delivery of orders will be made by a transport company or courier, being these depending on the destination and the method of sending Correos Express, MRW, DHL, GLS, SEUR or Glovo, who will do so at the delivery address indicated by The buyer during the formalization of the order. In case of absence, a package arrival notice will be left in order for the user to contact the courier company to determine a new delivery date. In case of not contacting the buyer, within fifteen days the products will be returned to the warehouse.

The buyer must check, in the presence of the courier, the state of the packaging of the merchandise and its contents at the time of delivery.

In case of not delivering the items purchased (significant delay in delivery in relation to the date initially set), the buyer must notify by email to hello@tanngo.shop in order to allow an investigation to open in the company responsible for the service delivery This investigation can last a maximum of 21 days. If during this period the product is found, it will be forwarded immediately to the address of the buyer or of the recipient designated in the order form. Otherwise, if the product is not within this period of 21 days of investigation, TANNGO will proceed on its own to forward the items purchased by the buyer.

10.- Return of articles

TANNGO accepts the return of the items purchased, only in the following cases:

  • The products received are not as expected or you don’t like them.
  • If it is an item with sizes, you can make a change for another size.
  • The products received do not correspond to the order placed.
  • The delivered products have defects or defects related to the product itself or caused by an incident that occurred during the distribution process.

In these specific cases, returns will be made through the web in the MY RETURNS section in the customer’s account or by email to hello@tanngo.shop within a maximum period of 30 days from the receipt of the e-mail from Confirmation of the order as long as the purchased products have not been washed or used and are kept with the original labels.

Within 48 business hours after the return claim, TANNGO will inform of the validity or invalidity of said customer claim. TANNGO will take care of the return of said merchandise and will send a carrier to the address provided by the client. The customer must return the products and the reasons for the claim. Forwarding charges will be borne by TANNGO. The customer may choose to exchange the product or refund it. The refund will be made to the same bank card or by the same payment method for which the purchase was made within a maximum period of 30 days.

In case of not respecting the procedure indicated and the periods stipulated above, the buyer can not make any claim for non-conformity or alleged defect of the products delivered. These products will be considered products that comply with the order and are exempt from any apparent defect.

In the case of returns of products, for causes other than the two mentioned above, the buyer will be entitled to the return of the products if it communicates within a maximum period of 30 days, exclusively when the goods were in the same state in which It was delivered and ready for sale, with its corresponding original packaging and in perfect condition.

The return is requested through the web itself. TANNGO will take charge of the shipment and the expenses derived from it. Once the purchase arrives in perfect condition, with all the labels and in its original bag, within a maximum period of 30 days the refund will be made to the same bank card with which the product was purchased, the customer will receive the price of the product. product without shipping costs. It is not mandatory to indicate the reason for the return.

In case of not fulfilling any of these conditions, we will contact you to offer you the option of returning the items that have not been accepted. All expenses generated by this return, including the transportation of these items, shall be borne by you. If you do not accept this option, TANNGO can keep the items and the amount of them.

11.- Property of the contents www.tanngo.shop

All images, texts and other content offered by TANNGO, including the names and logos of www.tanngo.shop, are protected by copyright and international laws and conventions relating to intellectual property rights. The user has no right to copy, transmit or distribute these images without the express consent of TANNGO.

All trademarks, trade names, company names, domain names, logos, photographs, images or other signals used on the www.tanngo.shop Site are the exclusive property of TANNGO and may not be used in any way.

Last update of the General Contract Conditions, March 17th, 2020.


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